Q1: What's your MOQ?
A1: The MOQ is 1 pieces for bulk order!
Q2: Can I get a sample for testing?
A2: Yes, of course, we are honored to offer you sample for testing, and you will pay the shipping cost, as well the sample cost!
Q3: How’s your package for mini computer?
A3: All individual packed in package;10 pieces mini computer in a carton
Q4: What's the delivery time?
A4: Generally speaking, 1-2 days for sample and 5-12 days for bulk order!
Q5: Can you arrange the shipment? Since it's my first time to buy from China.
A5: Yes, we can arrange a trustworthy shipping company with reasonable price for you!
Q6: What mode of transport you can choose?
A6: DHL,Fedex,UPS, air & sea transportation. Or your freight forwarders.
Q7: What's the payment term?
A7: We accept T/T, western union, Paypal, For bulk order by T/T and Western Union, 30% deposit in advance and 70% balance before delivery. For OEM order, require of 50% deposit.
Q8: What’s the warranty of mini computer?
A8: Non-artificial damage, 3 Month replacement, 1 years warranty.if the customer cooperate with us for long time,the warranty time can be longer.
Q9: Can I print my logo on the mini computer?
A9: Yes, we can print your logo on the mini computer,MOQ: 10 PCS
Q10: Can you provide DIY/OEM/ODM service?
A10: Yes, please advise the CPU, memory, hard drive of SSD or HDD, WIFI, interface ports and OS freely as you required, price will be different depends on the quantity and specification.
Q11: How does your factory do related quality control?
A11: Quality is top priority. We firstly check the motherboard quality after manufacturing, secondly check the computer before storage in warehouse and thirdly check before shipping out.
Q12: What operating system can I use on the Mini PC?
A12: Qotom mini pc support all kinds of main operating systems, most buyers are using Windows and Linux. We pre-install Unactivated Windows 7 for testing and we do not provide any Windows license.
Q13: Can you expand the ram?
A13: Yes , of course .
Q14: Does your mini computer support 4K?
A14: Yes, our mini computer with i3/i5/i7 processor support 4K.
Q15: Will it be very hot since the mini computer CPU is fan-less?
A15: Qotom fan-less mini pc are using Aluminum alloy case to help CPU heat releasing, even though it is fan-less, it won't be very hot. Normally the temperature range of mini pc is -5-40 degree.
Q16: Will it be ok to run the device 24 hrs a day 7 days a week, just like a desktop pc? will it be overheated?
A16: There's no problem with running the device 24/7. I've done it for about a month and have had no problems. Just set your monitor to sleep when you're not using the computer.
Q17: Which kind of power supply do you provide with?
A17: There are EU, UK, US, AU, four standards of power supplies are available,
We will deliver the right power supply to you according to the standard of power plug you use in your country.
Q18: Possible using 220v AC power?
A18: Power supply is an international supply - 120/240 Vac at 50/60 Hz.
Q19: Are you a factory or trading company?
A19: We are the professional consumer electronics manufacturer which located in SHENZHEN, China
Q20: If we come to China, can you arrange the visiting to your factory?
A20: We warmly welcome and look forward to your visiting to our factory at any time.